Exchange and Return
We always try to make sure that our customers have a happy and satisfactory shopping experience with us but please note that being a slow fashion brand, each product is made by us on a per order basis with a lot of love and care, due to which we do not encourage refunds on products.
We endeavour to ensure that every transaction on our website is seamless. At PHLAR, we take great care in delivering our products and adhere to the highest quality standards. We assure you that all products are checked properly before shipping them but even then If you are not happy with your purchase, please see the options for exchanging or returning any of the products.
EXCHANGE
At PHLAR, we assure you that all products go through a 2 tier quality check before they are shipped to you. Still, if the product received at your end is “Damaged/Defective/Faulty” our friendly exchange policy will solve your problem.
- We accept exchanges (stock permitting) up to 7 days from the date of delivery to customers.
- The exchanged product should be in its original packaging with all the tags and in the same unused and unwashed/unscented condition as received.
To exchange the product, please mail us at care@phlar.com to initiate the process. Do mention the following information clearly in the email:
Order Number
Product Name
Reason for the exchange
RETURN
Since our products are handcrafted hand-block printed minor print/colour variations are expected (Refund for such cause won’t be accepted).
Any assorted items cannot be exchanged or returned unless delivered in damaged condition.
We would request you to please read about our product carefully before purchasing and contact us in case of any sizing/product queries.
The returned product should be in its original packaging with all the tags and in the same unused and unwashed/unscented condition as received.
The refund will be provided as store credit with lifetime validity, which can be seamlessly redeemed at both our online and offline store.
We accept refund requests up to 3 days from the date of delivery to the customer. You will need to inform us about the refund at care@phlar.com
EXCHANGE AND RETURN TERMS
- Kindly make sure the package is nicely SEALED when returning to the pick-up agent. Your request will be reviewed and once accepted, hand over when pick-up is attempted.
- Upon receiving the return, the product will be checked for quality. Once approved, a mail will be sent to acquire your bank details. The whole process may take up to 30 working days.
- Please note that only the product amount paid by you, excluding the shipping fee, is refundable. Any one-time charges, such as payment gateway fees, COD (Cash on Delivery) charges, and pickup fees, are non-refundable and will be excluded from the total refund amount.
- Please remember that the financial responsibility for the return is yours until the item reaches us, therefore, we recommend that you only use our postage labels and authentic delivery service. You are responsible for ensuring that the items received by us are not damaged in transit.
- Please note that return, refund or exchange will not be possible if the product is purchased from discounted/sale items.
- Clothes that show signs of wear and/or being worn before will not be eligible for exchanges or returns.
- Customized/made-to-measure products are not eligible for exchange/return. Please make sure you provide the correct measurements while getting the product(s) customized as per your requirements.
- If you refuse to accept a confirmed order, we will be unable to serve you in the future and no refunds would be given if the customer has provided the wrong or incomplete shipping address, there are 2 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- If a piece is exchanged once, it cannot be exchanged/returned the second time.
- International orders are not eligible for exchanges or returns.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each exchange or return request is handled on a case by case basis and we request you to get in touch with the PHLAR team for prompt resolution.